Shipping & payment conditions

Information about the shipping and payment conditions as well as the calculation of the delivery time

A shipping information

By default, shipping of the goods is only possible within the German mainland.

Depending on the scope of your order, shipping will be done by DHL or by freight carrier.

If you wish to ship to another country or to German islands, then please send us an email before ordering ( and please tell us the article (including quantity) and the delivery address (including postcode and country). We will then inform you at short notice, if we can ship according to your request and you - should a delivery to the desired delivery address be possible - the shipping costs, as we have to ask the shipping and the costs in advance individually with our shipping partner.

The shipments shown in the shop are recommended prices, especially if the article weight is greater than 30 kg.
Only with our order confirmation, which we send after the order by email to you, we name the ultimately valid freight price. This then also contains any additional costs incurred, which are charged by freight forwarders, eg. Toll and dieselfloater.

The selection of the carrier is the exclusive responsibility of ISM GmbH.

Please note the mandatory specification of your email address in the ordering process, so that a notification can be made.

I Shipping within the German mainland:

I.I parcels:

For shipping within the German mainland, we charge you, with a net shipment weight of up to 30 kg 8,00 €.
For each delivery address, we also charge 5.00 € for handling costs.

Shipping to German islands is not standard! Please contact us for any delivery requests (

The parcel service delivers up to the first locked door with a maximum of two free delivery attempts. Thereafter, the package will be deposited for pickup by the customer in the nearest post office.

When shipping by DHL you will receive a free shipping advice by email.

Bulky supplement:
For items that

in cuboid shape larger than 120 x 60 x 60 cm (up to length 200 cm,
up to girth (= length + 2x width + 2x height) 360 cm)


in roll form are heavier than 5 kg (up to length 200 cm,
up to Ø 60 cm, length plus measured circumference together up to 360 cm)
are, in addition to the specified shipping costs per delivery address, we charge a surcharge of 25.00 €. However, this only applies as long as the total shipment weight is less than 100 kg!
With corresponding bulky goods with a total weight of 100 kg, the bulky goods surcharge increases to 50.00 €!

I.II freight shipments:

Costs for shipping by forwarding within the German mainland with a net consignment weight of over 30 kg, please refer to the attached price list (EMONS PRICE LIST FROM DIEDORF STAND 2018-07).
For each delivery address, we also charge 5.00 € for handling costs.

When shipping with a forwarding company you will receive a fee-based advice by email. For this 7,50 € will be charged.

The shipping company always delivers up to the curb with a free delivery attempt. A second delivery attempt costs another 50% of the freight costs stated in the corresponding order confirmation.

B delivery times

The delivery time for parcel shipping with DHL is usually 2 working days. This does not apply to business customers who do not receive goods at the weekend.

The delivery time for delivery with a forwarding agency is usually 2 working days.

Please note that on Sundays and public holidays generally no delivery takes place.

C terms of payment

For deliveries within the German mainland, we offer the following payment options:

1. Payment in advance by bank transfer
Simply transfer the invoice amount to our bank account stating the purpose of use. Our bank details as well as the transfer purpose, we will inform you in the context of order processing separately by email.
The delivery of your shipment will be initiated only after the corresponding invoice amount has been entered in our account stating the intended use.
2. IMMEDIATE transfer
SOFORT Überweisung is the direct transfer procedure of SOFORT GmbH. With SOFORT Transfer, you can conveniently insert a transfer of the relevant amount into your online banking account. You do not need to register or need a credit card. You pay easily, securely and quickly directly with your online bank account. For more information about payment via SOFORT Transfer, see
3. PayPal
4. Invoice (this payment method is only reserved for business customers according to the corresponding customer login)
After receiving the invoice, you transfer the amount to be paid by you to our bank account within the payment period stated in the invoice.

In individual cases, we reserve the right to carry out the delivery only against advance payment.